Hello Yiming,
By the issue you have described, it seems that it was most likely caused by a lack of resources and not due to an issue with the product itself which is the reason you were referred to our support page.
If you would like someone to conduct an in depth analysis of your issue, you may consult our support page. At this time, there are free support options available such as free trial support which may be beneficial if you have signed up for a free trial.
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