Thanks for the suggestion and link. I actually sent a billing support request on Monday. Got a reply yesterday morning with instructions to restart the instance. However, all the buttons to interact with the instance are inactive and the instance is still suspended. I sent a screenshot in my response and haven't heard back. My credit card was billed last night but I can't do anything with pretty much only thing that I need.
On Tuesday, November 1, 2016 at 3:10:41 PM UTC-5, Jordan (Cloud Platform Support) wrote:
-- On Tuesday, November 1, 2016 at 3:10:41 PM UTC-5, Jordan (Cloud Platform Support) wrote:
Hey Christian,You may have received an email concerning the suspension with information on how to fix it. If you did not, I would highly suggest contacting our Billing Team directly via this Support Form and provide all the requested information there. They should be able to work with you to rectify any Billing account issues and project suspensions.
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