Hi Stephen,
-- Are you able to ping the IP address from your location?
If you install and run nmap against the IP of the server do you see the port opened? i.e.
nmap -Pn w.x.y.z
Starting Nmap 6.47 ( http://nmap.org ) at 2018-02-19 18:00 UTC
Nmap scan report for....
Host is up (0.0014s latency).
Not shown: 999 filtered ports
PORT STATE SERVICE
3306/tcp open mysql
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