Minutes? You mean hours. Follow the emails on this thread. First email came in at 9:59 and your email acknowledging the problem was at 11:28. The support page still showed green light at that time. So it took Google support at least 1.5 hours to acknowledge the issue on the service status page.
On Sun, Feb 4, 2018 at 12:27 PM, 'George (Cloud Platform Support)' via Google Cloud SQL discuss <google-cloud-sql-discuss@googlegroups.com> wrote:
Grateful for this piece of advice. In fact, the outage page is kept as much in sync with the situation as feasible. It is not reflecting the first minute(s) in real time, as the outage needs to get detected and addressed, before being published on the dashboard page.--
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