Re: I am having a "An unexpected error has occurred. We're looking into it." Error with Cloud SQL

I'll take this offline.

Ken

On Tue, Feb 12, 2013 at 7:04 PM, Travis Casper <travis.casper@scotts.com> wrote:

We're having a problem with our Cloud SQL instance. 

Our company has an enterprise account with Google and we've submitted the issue through http://enterprise.google.com/supportcenter earlier today.

This is a High Priority Issue that we've submitted earlier today, but I'm not sure the correct venue to submit issues for google cloud sql (The enterprise site was more through App Engine)

Background:

We have a Google App Engine Application written in Python that uses SQLAlchemy to connect to a Google Cloud SQL instance. We've had this up and running for several months with no problems

Our Problem: 

Intermittent Access to Production Application causing failure of the Application

Details:

• Starting this morning at around 9:00am EST, I tried to add a column to a table in our database. It took a very long time, seemed to timeout and flashed the error: "An unexpected error has occurred. We're looking into it." at the top of the screen. There is also an error message next to the "Database" selector that says: "
  Error 0: 

  Unable to execute statement
   "
• I got scared and tried to do a database backup. 
• It failed: "An unknown problem occurred (ERROR_RDBMS)"
  
• This failure affected a training session we had today
  
• We have intermittent access that seems to tie with the "alter table [table] add column [column name] int(11)" MySQL syntax
• After entering in the alter table command, we receive errors and can't connect to the instance.
• For an undetermined length of time we're unable to get access to the Google Cloud SQL instance
• If/When we get access again, the second I try to run another alter table command, it fails and we lose connection. (This may be total coincidence, but I thought I'd mention it)

We have another Google Cloud SQL instance with another API project and it has been running fine during this time and has no problem adding columns.

I am willing to send my Application-ID/Project-ID to a confirmed Google Employee that can help me but I won't submit it publicly.

Thanks for any help

Travis Casper

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